4/10, Deficient
Aaron
10 de set. de 2025
Què li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
Beautiful hotel and really kind staff but other than that very dissapointing. Should definitely not be classed as a 5 star hotel. We found the whole lobby area always had a smell of vomit. The food was horrendous, even when trying the bookable a la carte restaurants the quality was questionable. The food resulted in me being quite sick for the holiday. The drinks available at the bar seemed to be very watered down and not good quality. If you want a fresh orange juice with your breakfast theres an additonal $2 charge, iced coffees were also $2.
The room was large and spacious but the air con wasnt great, the fridge did not work properly. Which when considering its nearly 40 degrees its not great. The wifi was awful and the TV had no channels you could watch and no way of connecting to it. The hairdryer did not work and the bathroom would sometimes smell very strongly of sewage.
Though the pools were really nice, being constantly hassled while youre trying to relax ruins it. from photographers, camel rides, boat trips and other excursions, massages or spa visits. You would get bothered several times a day, even after telling them no multiple times the day before. The sauna within the hotel complex isnt available for guest use unless you want to pay $100 for a massage.
The one redeeming factor was the beach which although rocky at first was beautiful with warm waters and lots of fish to see with a snorkel.
Aaron
Estada de 7 nits (set. 2025)