4/10, Deficient
Lucia
Viatge en parella
30 de set. de 2025
Què no li ha agradat: Personal i servei, estat de l’allotjament i instal·lacions
Centro Vero Suites has potential but the advertising, at least on Expedia, is misleading. We booked the 'Junior Suite' room because of the pictures of the view of the church from the terrace, with jacuzzi. These were, in fact, the only photos this room type had on Expedia. However, upon arrival, we were assigned to another 'junior suite' which did have a terrace with a jacuzzi but it was at the back of the building, ground floor, with a 'view' of buildings falling apart and under construction. Not quite the romantic vibe one expects from the hotels' photos. The jacuzzi was also dirty, full of sand, and the sofa had stains on it. The rest of the suite looked clean and nicely furnished but because of the suite's location at the bottom of the building, it had almost natural light. We knew this is not the room we booked because, coincidentally, we did stay in the correct room a week before through a separate booking. The room with the church view and jacuzzi is truly beautiful and would receive 5 stars. When we complained to the hotel staff (nobody on sight, you need to call multiple numbers to try to reach someone), they tried to gaslight us with comments like 'we sell rooms, not views' and 'you cannot see specific photos of a view from the room when booking' - I found these very rude and misleading. After quite some arguing, the hotel allowed us to leave and gave us complete refund, which left us needing to find a room in Heraklion at 5pm. What a disappointment!
Lucia
Estada de 2 nits (set. 2025)
