Vacaciones en Glen Allen

El servicio de la reseccionista fue pésimo

The room size and dog friendliness were the best things about the hotel. The staff was very friendly, too. On the downside: the room wasn’t super clean. The floors had too much cleaning product and were slippery. The body soap container in the shower was empty on day one and despite letting them know, remained empty throughout our three day stay (they did hand us a few small hand soaps at the front desk to tide us over), the upholstery was worn, the windows which were 100% sealed with a double pain for noise, had cobwebs and housekeeping didn’t come one day (no idea why). As far as services go, again very friendly staff, but the hotel bar didn’t know how to make a basic martini, didn’t have tonic for a vodka tonic and the morning drip coffee (which was not free) was terrible. Overall, there’s a lot of potential, a beautiful park across the street, decent restaurants in walking distance, but it needs an upgrade and some staff oversight.