Viatges Comtat de Douglas

Hair in bathroom and sink area dusted.

This was a great little no frills stopover on our trip out west. Good breakfast and easy all around.

The hotel was amazing!! Very clean and I loved the retro style. Wish I could have gotten a full night experience the bar and the food. I would definitely go back there. My only complaint would be the parking. We are moving my daughter to Michigan so this was one our stop and we didn’t feel safe leaving the truck out on the street.. other than that. It was an awesome experience.

Our family was super excited to stay in this hotel with our hometown team to experience the college World Series. We knew the prices would be high, simply because it was close to the park. With that being said, when we first tried to get a room, the price was listed at $500, went up to $1000 a night. Ballpark view was more. What they don’t tell you, is the ballpark view (while it’s beautiful) was also RIDICULOUSLY loud. They offered the mayor’s number upon checking in. I called two days before arrival and asked about a hotel shuttle- no hotel shuttle came when we landed. Tried to call the front desk as advised. No answer. I also asked for a cot to be provided. Supposedly “A note was put on my reservation”. I had to call back and ask for a cot. The WiFi didn’t work, never or anywhere in the hotel. It’s 2026 and at $600-$1000 a night, WiFi is necessary. Trying to check out this morning after the championship games, they were completely out of breakfast items at the Starbucks. Keys were messing up multiple times. To be busy a few times out of the year and to charge these prices. I really expected more. Hotel was pretty clean. I just really expected more to the money.

I checked into my room #210 at 3 pm and it was hot in there so I turned on the ac. I left for three hours and came back and my room was still hot. I called the front desk and they kept telling me they had no complaints of the ac not working in that room. I asked them to change rooms and they said they would send someone up to check the ac unit before they would move me. A guy comes up turns the unit on and off and tells me it’s not working and will change me rooms. I am then moved to room 310 at about 7 pm and I checked the head of my bed for bugs and seen none. The next morning I was changing and a lady WALKED INTO MY ROOM UNANNOUNCED!! I shreeeeeked “check out is at 11!! “ and she said sorry sorry and shut my door. I dropped a piece of clothing when she startled me so when I bent down to pick it up I noticed something on the mattress which was BED BUGS!!! I immediately packed up the rest of my belongings and went down to the front desk to be asked by the manager Neil what he wants me to do about it! I had to throw away approximately 175$ worth of personal items I refused to bring with me. They did not refund me nor provide me with anything for an incident report. I took pictures of the bed bugs and am completely disgusted by this.