2/10, Horrible
Lisa Marie
13 d’ag. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I stayed at The Godfrey Hotel Chicago from Thursday, August 7th - 11th, and unfortunately my experience fell far below expectations.
1. Room & Ventilation Issues
Upon arrival, I was given a room with no bathroom ventilation. The hallways were extremely muggy with a musty smell. Maintenance came that evening to check, but since it was late, nothing was fixed.
The next morning, I was told maintenance would come at 8 a.m., but they never showed. Eventually, I spoke to Shardae, the General Manager, who moved me to a different room. Unfortunately, the new room’s bathroom ventilation was also poor. Bathroom ventilation is not optional—it’s essential. The moisture was overwhelming, and for those with natural curly hair, this environment is far from friendly.
2. Parking Miscommunication & Overcharges
The hotel’s website clearly states self-parking is $55 per night, which I was also told at check-in. However, I was charged over $154 for one day. When I asked staff for clarification on Friday night and again on Saturday, they seemed unsure themselves and said they’d “reach out to the manager.” I was then told managers don’t work weekends—highly frustrating when issues arise. To this day, no manager has contacted me.
3. Housekeeping Privacy Violation Housekeeping entered without knocking while I was undressing. The front desk’s only response was “Wow.”
I hope this feedback encourages better training, clearer communication, and greater respect for guests’ privacy in the future.
Lisa Marie
Estada de 4 nits (ag. 2025)