10/10, Excel·lent
Michelle, Sherwood Park
Viatge en família
16 de set. de 2025
Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
We came to Chicago to celebrate my son’s birthday. The staff at this JW Marriott went above and beyond to make our stay special. I was able to arrange a special celebration cake to be sent to the room, plus they sent chocolate-covered strawberries (his favorite)! We booked a room with Executive Lounge access and it did not disappoint. My son was very satisfied with the breakfast - I wish I had stopped in to get myself a bagel. The desserts later in the evening were a nice touch, as well. We did not go during the hors d'oeuvre hours. All of the staff that we interacted with were lovely - engineering came in the first evening due to the phone not working, which was easily fixed. Housekeeping / turndown service was a nice touch and would always inquire whether we needed anything. The room service menu is a tad limited, but we were able to find items that we enjoyed with some recommendations from in room dining. Note - if you are in a 2 bed room, I recommend requesting a rolling table vs. a tray for the food, as the small table or nightstand are not big enough to eat off of, especially for 2 people. There are benches at the end of each bed that work perfect when eating off the room service table. The hotel is located close to public transportation, plus it is easy to order a ride share. Would definitely stay at this property again. Next time, I would love to book a spa treatment, as the other guests we met had nothing but praise for the spa.
Michelle
Estada de 4 nits (ag. 2025)