Viatges a Carloforte

Hotel limpio, personal muy amable y atento, en especial la recepcionista Gaia que nos ayudó para conseguir el tour en barco, sin ser su obligación. Ella misma llamó por teléfono y nos lo reservó. Sin duda volviera a Buggerru repetiría! Recomiendo ese hotel!

I very much enjoyed this charming, stylish hotel, and its friendly and helpful staff. It felt like staying with friends who have a big house and good taste in art...

Stort resort, buss som ska gå var tjugonde minut går knappt och majoriteten av restaurangerna är buffé eller pizza. Ingen supermarket jättenära. Blev ganska långtråkigt efter ett tag. Tips är att går till den sardinska restaurangen samt hyra båt!

Having worked in high end hospitality management for over a decade, I understand the pressure during busy periods, however that shouldn’t detract from the customers experience. Service is what makes or breaks a hotel. Sadly the service here lacked massively. Apart from the staff members mentioned. What I find even more shocking is the replies to critical feedback from the Hotel’s Director General. Defensive and threatening rather than taking feedback onboard to improve services. This is NOT what the Hilton brand would expect The housekeeping staff were always smiley and pleasant. The staff at breakfast just aren’t attentive. Again, no service with a smile. The exception to this was a lady called Elletra who was great every time we saw her! Thank you. I had some dealings with customer service to arrange a cake and flowers for my wife’s birthday. Guilia was very helpful. Thank you. Check out was the same as check in. The staff member didn’t smile once, didn’t even make eye contact with us. Again, not what you’d expect from a 5 star hotel. Enrico was always pleasant.

Ein sehr schönes Hotel mit Entspannungsgarantie! Das Personal ist sehr zuvorkommend und ich würde es jedem empfehlen :)