Decent Stay but Cleaning & Maintenance Need Work
We’ve stayed at this hotel before in different rooms, and unfortunately, the cleaning and maintenance issues have been consistent each time. That said, the room served its purpose as a place to sleep for the night.
This time, we booked an accessible room due to mobility issues (not wheelchair users). The accessibility features were well-designed, including a drop-down wall shower seat, grab rails, and a threshold-free floor for easy wheelchair access. Having two toilets—one separate from the main bathroom—was a convenient touch. However, the hands-free shower head was difficult to keep in position when using the fold-down seat. The bathroom floor also became extremely wet outside the shower area because the overly long shower curtain bunched up and stuck together, causing water to leak out.
On a positive note, the beds were comfortable enough, and the room included tea, coffee, a fridge, a decent TV, good storage space, reverse cycle anircon and free Wi-Fi.
We had an after-hours check-in, which was smooth and hassle-free. Despite staying during the extremely busy Summernats car event period, we had no trouble with noise.
Another big plus is the ample free parking, pharmacy, KFC, McDonalds and Gold Creek just outside the door.
The staff are always lovely to deal with, which keeps us coming back, but better cleaning and maintenance would make a big difference.
