I recently stayed at Samala Hotel, and my experience was unforgettable, especially given the unprecedented earthquake that occurred during my stay. The hotel’s response to the situation was outstanding. The staff acted quickly to ensure everyone’s safety, providing water, keeping guests calm, and offering clear instructions on what to do. Their professionalism and care during the crisis were truly impressive.
On top of that, I had the pleasure of being assisted by the hotel’s incredible concierge team, most notably, Sam. He went above and beyond, offering fantastic recommendations for local attractions, providing detailed train schedules, and even sharing the best times to visit the nearby night market. Sam was friendly, knowledgeable, and made me feel like I was speaking with a friend rather than just a hotel employee. His personalized service really made my visit special, and because of him, I would definitely stay at Samala Hotel again.
Both the hotel’s swift and thoughtful response to the earthquake and Sam’s exceptional service made my stay truly memorable. Highly recommend!
