2/10, Horrible
Sandra
Viatge en família
19 d’oct. de 2025
Què no li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
Terrible Experience — Do Not Stay Here
The room had issues from the start. The toilet didn’t work, and after someone fixed the flush, we found the bathroom door wouldn’t close. The air conditioning was disconnected. When I called reception, a rude staff member told me to “just open the window.” When I pointed out AC was listed as an amenity, she hung up, saying she wasn’t a technician.
There were two half-used toilet paper rolls — not even one new one. We had to sleep with the window open, facing one of the noisiest streets imaginable. Traffic and shouting went on late into the night. It was warm, there was no airflow, and sleep was nearly impossible.
Later, we found the room door didn’t lock properly and had been left open. Every time after that, we had to struggle to close it. The mattress was terrible — you could feel the springs.
The only decent part was the small pool and hot tub, but they’re in another hotel. You have to walk, take two elevators, follow confusing signs, and pay €2 to lock your belongings. You also can’t bring the towel back to your room.
Every time I raised an issue, I got no help, no apology, not even basic courtesy.
A truly disappointing stay. Avoid this place.
Sandra
Estada d’1 nit (oct. 2025)