6/10, Acceptable
Aniketh
Viatge en parella
10 de set. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
What would have been a five star review will now be a three star review, let me tell you why:
Our initial experience of checking into the hotel was great, the person who checked us in was very friendly. We dropped our bags and decided to go into the city to have dinner.
On coming back to our hotel room, we realized there was a very strong sewage smell coming from the bathroom, basically intoxicating the entire room.
We called the lobby and asked them to immediately transfer us to a different room. But instead of trying to find a way to solve our issue, the person on night duty very arrogantly and very rudely said ‘what do you want me to do?’, as if I was supposed to suggest a solution for him. I asked him to see if there were other rooms available and he said we are fully booked and there’s not a single room available. So I asked him to send someone up to take a look at the bathroom to fix it. To it she also responded that there was nobody available until the morning. Keep in mind, that the smell was absolutely disgusting. No one should be allowed to sleep in a room that smells like sewage.
I then told him to come to the room and smell it for himself, as soon as he entered the room, he very rudely and arrogantly looked at me and said ‘what smell?’ as if I was lying. After going into the bathroom and smelling it, he arrogantly walked out of the room without saying a word and came back magically with another room key in a hotel supposedly without anymore rooms.
Aniketh
Estada de 6 nits (ag. 2025)