2/10
The property is beautiful, but their customer service is dismal, and their attitude is even worse. I booked for 5 nights, but stayed for 4, as I had to leave early. Even though at check-in I let them know this, I was taken aback when the smiling front desk person (s) told me that they would gladly change my reservation and that they would still charge me the last night in full as per their “policy.” Furthermore, they urged me to confirm my early departure and even sent a cleaning person to my room on my last day before I left the premises!! Why the urgency to have me out of the room if I had paid for another day in full? I don’t think the hotel was acting ethically. The front desk persons are inexperienced or unprofessional, or both. They apparently did not escalate my complaints, and management has yet to address the issue with me. Nonetheless, they happily charged me $500 for the extra unused night.
FRANCISCO
Se alojó 5 noches en agosto de 2023
