"Excelente Hotel, es la segunda vez este año que nos quedamos ahí (2 adultos y 3 niños) y ha sido una gran experiencia. El servicio desde que llegas, las habitaciones, la limpieza, el servicio de la recepción, restaurantes... El servicio Red Velvet es excelente. Definitivamente seguiremos llegando al Fénix cada que vayamos a Madrid!"

"Great place"

"Nice hotel"

"Fantastic location. Excellent staff. Wonderful room."

"Below average reception checking in service. No mention of my platinum Expedia status. Received a room on the first floor facing the wall for about 600 Euros a night. Complained but no help. Room was sold as Deluxe and the window faced a wall. Unacceptable miss representation of the room. Checked in on Monday and the lady at reception told us that the pool would be closed on Monday's. She had the wrong information as the pool was open. Unacceptable."

"Excellent hotel and staff."

"Ubicación excelente, asignación de habitación muy adecuada y lindo gesto de permitir escoger. Desayuno muy completo con una vista a gran vía linda. Así como la ayuda y amabilidad del personal."

"Check-in was efficient and we were given immediate access to our room when we arrived at midday. The room was a good size with an excellent bed. Shower over the bath but perfectly ok. Concierge staff were extremely helpful with restaurant recommendations and bookings. The hotel is located within reasonable walking distance of most attractions but the area itself is not to everyone’s taste - very busy and a bit noisy at night. Breakfast buffet was good but forget the bar, it’s a disaster and not...

"Very well located and staff is very friendly"