"There is a lot to like about this hotel. It is in a great location, with beautiful design, quality amenities (including Aesop toiletries) and an excellent spa and steam room. Unfortunately, the service falls short of the standard the surroundings suggest. At times, the hotel feels as though it is being run by a management team with limited experience in operating a four- or five-star property. A few things stood out: Staff and service: Staff often seemed unsure of their roles, and there was a...

"Horrible room. It appeared that we were given a handicapped room, but I don’t know for sure. The shower glass was moveable and allowed water to go everywhere. The bathroom door was heavy and the odd door handle made it difficult for a strong man to open. We also did not have a window to the outside. Our window faced an interior courtyard that was enclosed. Horrible room that is unsafe in case of an evacuation emergency. The bathroom counter was very small and will not accommodate 2 people’s...

"Muy bien situado. Muy buen desayuno La habitación superior era de buen tamaño y en buenas condiciones Le falta remodelación por ejemplo a las escaleras de la entrada y elevadores"