"Beautiful hotel. Helpful staff, nice rooms, small but nice, lovely dining room with good food. We had a great stay at the Caledonian."

"We stay in Edinburgh alot because our daughter goes to uni over there, but this was the first time at Virgin - picked primarily because of it being close to a marathon she was running. The location is wonderful, walking distance to everything and all main attractions. Only complaint is it is on a one of those streets you must see and that comes with alot of tourists, which made it a bit noisy at night. The staff was fabulous. We asked for a late check out because of the marathon and they were...

"Beautiful hotel. Staff was very helpful. Restaurant was fabulous. The views of city"

"The hotel is very well positioned on the beautiful Charlotte Square. It truth the hotel, compared with when I stayed there a few years ago, was a bit run down and even grubby. Needs a spot of paint and quite a lot more - rather disappointing."

"The Balmoral is a beautiful hotel! Its location is perfect since it’s close to all major attractions. The staff are accommodating and helpful. I’ve stayed in two different rooms and both were lovely and had great views. The restaurant is very good and the high tea in the Palm Court is superb!"

"Customer service was 👌"

"Bit awkward for those who do not care for lifts."

"Zoltan the concierge was fantastic and really went the extra mile"