"Great location a few steps away from the town centre which is packed with shops, restaurants, bars etc. The hotel itself is a 3* - the rooms (and bathrooms in particular) are a little outdated but the beds are comfortable enough. Quite a few things were missing in our kitchen but reception acted on it and replaced missing items. I think there should be a choice of whether or not they change your towels everyday as I find it a real waste and not eco friendly. No bath mat provided so we were...

"The property was tired and needed a refurbishment. Certain essentials were missing or did nor work. The oven knob was not turning the operating spindle to which it should have been attached,and the Micro Wave turn table didn't turn. Tthere were no plugs in the bath nor the Sink out let and the crockerty was sparse, I would say to summer visitors stay away if you are expecting air con. I had to go out and buy a fan. Other essentials were also missing. No bottle opener, not enough...

"Çok memnun kaldık. Tertemiz otel, yataklar biraz fazla yumuşak, dolayısıyla içine çöküyor. Bu konu dışında fiyat kalite oranlaması ile çok memnun kaldık. Aile işletiyor. Harika insanlar. Çok sevdik. Yine gideceğiz."

"Arrived at the hotel but the man could not locate our reservation albeit we had only booked a few minutes before. He suggested we were at the wrong hotel but then showed us to the room. He wasn’t very friendly! We left the hotel at 8:45am but the reception was closed and nobody around. We called a phone number twice that was on the door but nobody answered so we had to leave the key on a hook on the door!!"

"The hotel itself is of a good quality. The rooms are spacious, clean and comfortable. Beds and shower are really good. The environment is great; with a view on the Rila mountains. Unfortunately all this is being 'wiped out' because of the unbearable noise from the restaurant below the hotel. The noise starts in the afternoon until midnight. We booked this hotel for 2 nights to take the first bus of 7.40 h to the Monastery. Obviously we went to bed early. We had a terrible night. If you don’t...

"For foor floor,no elevator."

"The building is quite old, with only a few cosmetic updates in the rooms. Unfortunately, there was no air conditioning and the mattress was very uncomfortable—you could feel the springs while sleeping. On the positive side, the host was very friendly and professional, which we appreciated. Breakfast included a few options; I enjoyed the ham and cheese sandwich and French toast as it reminded me of childhood in Bulgaria, but my partner found it hard to have the same options every morning."

"Room was clean and tidy. The Mountain View and little balcony was very nice. The parking was easy and spacious. It was in close walking distance to the downtown Bansko area where all the bars and restaurants are. The owners were very pleasant. "

"Average hotel, breakfast was nice and hot, rooms were very basic, staff were okay, would not return, location is okay, spa was nice "