"Customer service found to be unhelpful disrespectful and unprofessional "

"The location is excellent. The front staff very helpful. Had issue manager was useless basically said couldn't help. Lady on desk quickly moved us to another room. Solving everything"

"The staff (especially Sally) was exceptionally helpful helping us with our complex reservation."

"parking, location and overall presentation of the compound"

"Pleasant staff. Helpful to have a restaurant on site. Wish there was more parking available - Its not ideal showing up with a vehicle and not knowing if youll have a place to park. Good location. No gym unfortunately"

"Whole Hotel currently being refurbed but had a room that had been refurbed and was very nice. Live music from until 10pm but didn’t mind. Laundry facilities available were good and the restaurant had a good choice Lukas was friendly / helpful and moved me to another room as the original room smelt a bit damp. Joy was friendly and gave me a late checkout until 11am as I had an apoitment in the CBD Overall, nice stay and highly recommend Will be even better once the refurb is complete "

"Lovely staff, amazing apartment"

"Said they had breakfast online, there was no breakfast. Has ants and cockroaches everywhere. Not sure why it has such high ratings. I wouldn’t come again. "

"Great location on the river, terrific view from well-appointed room. On site parking and close to centre of city and walking distance to Suncorp Stadium, railway station, restaurants etc."

"Very clean and the people at reception were fantastic."

"This Motel had the worst parking I have ever been to"

"Unfortunately, we did not enjoy our stay due to an aggressive and abusive resident. After receiving a meal he was not satisfied with (and declining a full refund that was quickly offered) the resident verbally abused staff for 10 minutes using racial slurs, calling them ‘peasants’ and ‘servants’, swearing, threatening them and smashing his hands and food on the counter. A member of our party stepped in to assist the two female staff and to protect the young children in our group who were clearly...