Zoològic de Santillana del Mar

Quarto limpo e funcionários ótimos

Un lugar muy bien situado y muy acogedor. Desayuno increíble con muchas cosas caseras. Muy bueno el bizcocho de arándanos

Unfortunately, I cannot recommend this property. I have traveled to more than 80 countries over the past 20 years, and this is the first negative review I have ever felt compelled to leave. The property looks nice in the photos, but the location is very isolated. The nearest store is about 15 minutes away and most restaurants and amenities are 25–30 minutes away. A car is absolutely necessary. There is also no air conditioning, and my first night was extremely uncomfortable. I could barely sleep and had to request a fan, which fortunately was provided. The worst experience happened on my final night. A large group arrived around 4:00 a.m. and was extremely loud, waking me up and making it difficult to get back to sleep. Exhausted, I accidentally overslept about 15 minutes past 10am. I sent a message requesting a slightly late checkout but received no response. At 11:00 a.m., a woman attempted to enter my room while I was getting dressed. Shortly afterward, I was spoken to very rudely and told to get out because she needed to clean and that it was “not her problem.” I understand checkout was at 11:00 and accept responsibility for being slightly late, but there is a respectful way to treat a guest. I stayed four days and paid approximately €1,400. For that price, I expected much better hospitality. After 20 years of traveling, this is my first bad review. I DO NOT recommend this property.