4/10, Deficient
Tracey C.
31 de jul. de 2025
Dirty Pool
Upon arrival 11:30pm ,trash cans were full. After a long day at Universal Studios /Island Adventures in the heat. There were no wash cloths on property.. There were two black make-up wash cloths that need to be thrown away. They were full of lint and hair. 8 bath towels for 5 guest on a three night four day stay is unacceptable. Five beach towels for pool use. Has a sign stating “, you will be charged for missing towels”, which there were barely any. No washer or dryer available ( I missed that in the amenities ) Amanda will answer the phone but has a slow response time to issues. You have to follow up with her. She needs to check/clean pool between every stay so other guest will not experience this issue. Pool filter was not working and has large spider webs on screened enclosure around pool area. Pool was cleaned the night before we checked out so no pool use for my family. Glad I was persistent so that another guest will enjoy the pool. The house was clean. Needs toilet bowl brush in all bathrooms. Kitchen cabinets doors need to be put on hinges properly. Has a set of dishes with 12. Be prepared to wash your dishes. .Dishwasher has out of order stickers. Host has not answered the phone or returned my call since I checked out . My flight left out on yesterday. I do not like to make complaints. This is very time consuming but unfortunately it has to be done. I tried to add photo of pool once it was properly cleaned and working. It is a nice pool and looks refreshing.
Tracey C.
Estada de 3 nits (jul. 2025)