2/10 Horrible
Janet
Viaje en familia con niños pequeños
5 de may de 2026
Aspectos positivos: Limpieza
Aspectos negativos: Personal
On check in the manager ?? had already charged my card. He charged me $30 over the expedia booking price. The manager did not seem to know how expedia worked. He tried to help by ringing expedia, which was useless, the expedia was so useless I asked the manager to hand me the phone so i could clearly explain the situation. The expedia person told me off and told me he could not speak to me, he then told the manager off for giving me the phone, I instructed the manager to hang up as this was not helpful. I rang the expedia customer service, i explained the situation, he spoke to the manager and then told me expedia is a booking service, what I am actually charged is up to the motel. How unhelpful, why would i use this booking service??? I spoke to the manager, who informed me the expedia customer service person told him, he was rude to the customer, this was not true, how unhelpful of expedia! Finally the overcharged amount was refunded. DRAMA - why would I use expedia again???
Janet
Se alojó 1 noche en abril de 2026