Vacaciones en Town of North Castle

The rooms were Clean, bathrooms working propertly . And the staff was friendly . Great location

I booked a 3 week stay at this hotel and my room smelled like cat pee and amonia. I requested a change of room as this smell is unsafe to breathe by all means and the person from the front desk refused to change us even though there was a room available. After some hours with the smell not going away, I requested the head of manteinance to come and check out the smell which I suspected came from the old air conditioning or the carpet. I heard that the front desk person said the carpet had just been washed, confirming my suspicion that the chemical smell was unsafe to breathe without ventilation. When I mentioned there was a room available they lied stating that it had just been booked (it’s 10 oclock at night). I’m very disappointed of the service and care at a hotel from this price range. Terrible experience. Save yourself a bad experience.

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Un hotel muy recomendable. Ubicado en el Upper West Side cerca al Museo de Historia Natural. Accesible vía metro. Cuenta con un lindo lobby con cafetería, bar y un restaurante italiano.