6/10, Acceptable
Gurveer
Viatge en família amb nens petits
13 de des. de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
We booked a Deluxe King room and emailed in advance to ask whether early check-in before 3pm would be possible, as we were arriving on Sat morning from London. We were told this was not possible and instead advised to book an additional night for the day before arrival so we could go straight to our room. We therefore booked a Standard King for the extra night.
We arrived at 9:30am and were told breakfast was closing, so we were unable to eat after a 14-hour flight with an infant. We were then informed we would need to check out of the Standard King room by 11am (after barely an hour in the room) in order to move to the Deluxe King for the remainder of our stay. With little choice, we showered and left, assuming we would return for the 3pm check-in. As we were leaving, we were told our Deluxe King room was already ready, meaning we had unnecessarily paid around £200 for the extra night. As our first impression of Japan, this was disappointing.
The rest of the stay was pleasant. The Deluxe King room was lovely, clean, well stocked, and we appreciated the facial cleansing reusables. The location and neighbourhood were excellent.
After returning to the UK, we noticed an additional charge of JPY 8,490 (£42.44). If this was a city tax, it was not clearly communicated. We were told at checkout that everything was settled, and we did not use the minibar or cause any damage.
With a more human and flexible approach, and clearer communication, we would have rated our stay higher.
Gurveer
Estada de 4 nits (nov. 2025)
