The Oaks

Our room was clean and vry large, which was great. The biggest issues, and they are big, is that our room didn't have working AC and they couldn't fix it during our stay. And our shower ONLY had water that was hot and hotter. So if you are hot and sweaty on a summer day, and go into your hot and steamy room, and then into a hot shower there is no way to get comfortable. And that reality is not what you expect from a 5-star hotel.

I think there needs to be an additional coffee shop. There was a 15min wait just to order at the giftshop and a 30 min wait for the terrace. Coffee in the room in fine but when I'm at a resort in the am I want to walk the grounds and go out to get a specialty coffee. There was a really nice woman at the tea parlor area that made complementary coffee for us, which was very sweet and a testament to the staff leadership. Also there should be french fries at the Royce poll haha. Other than that, beautiful. The gardens are beautifully maintained by the hard working staff. Will stay again!