Viatges a Tessera

Overall, Hotel Ca' Alvise was a good hotel. The staff were friendly and helpful, and we had a pleasant stay. In general, I was happy with the hotel and would recommend it for a short stay in Venice.

The hotel is unique it is a 15 century mansion so amazing . That being said if you do not have a room with a canal view your room is dark ( if that bothers you) they changed my room for more Money but that was fine New room perfect I think some maintenance could be done spots on carpet and some grout improvement But overall lovely Bed linens and bed very comfy and lovely Super clean Staff ( especially Ricardo) so helpful and made sure our stay was perfect Restaurant and breakfast very good !Location absolutely perfect ! Close to everything but not in a crowded part of town also on the grand canal was beautiful Overall a wonderful stay .

The room was not clean, there were stains on the sheets, no towels. When we asked the cleaning lady for towels she simply said “no.” I then asked when there would be clean towels and again she said “no.” There were hundreds of dirty towels on the floor in the hallways but they never got washed during our entire stay. The cleaning lady finally brought us one towel to share for our 3 night stay. The room caused my allergies to flare up horribly, not sure if it was due to dust or mold. The walls are covered in cloth so I’m sure it holds in a lot of dust. No one was there ever present at the front desk during our entire stay, just the one cleaning lady. The power went out on our last night there and we needed to contact the number on WhatsApp. No one ever showed up to the property, they simply sent images of where to locate the breaker box to turn the power back on ourselves. Extremely disappointed and have gotten no response from the hotel when asking for a partial refund.