4/10 Mediocre
mia m.
27 de abr de 2025
Aspectos negativos: Limpieza
Unprepared
When we arrived we were locked out with no way of accessing out keys to the property. We had to wait outside in tbe rain with out 6 month old. Once we were able to access our property and room, nothing was prepared for us. The pool wasnt turned on, the cushions by the pool was so dirty and not in place, there was no towls or toilet paper in our place. As soon as they arrived they told us they would come back soon to finish cleaning the inside, which we declined because we had just arrived and wanted to enjoy our space not have workers in there doing the job that should have been done prior to us arriving. We were promised a high chair and play pen and neither were ready for us, they arrived much later into the evening. Disappointing stay. They promised me a night refund for our troubles and I never received that either.
mia m.
Se alojó 11 noches en octubre de 2024