Telesilla de Roc d'Aude

I do not recommend staying at this property due to a severe lack of reliability and unprofessional customer service.I booked this hotel for my elderly mother specifically because the website explicitly states that a free airport shuttle service is included during the day. Upon check-in, the female receptionist proactively confirmed her departure time for the next day at 11:40 AM.However, the following day, the male receptionist on duty at the front desk was extremely rude and unhelpful. He flatly refused to provide the scheduled transport, claiming the service was unavailable, and completely ignored our booking confirmation. When asked for assistance in calling a regular taxi for an elderly traveler who does not speak the local language, he refused to help and told her to manage it herself via an app.Due to this total abandonment by the staff, I had to arrange alternative transport for her remotely from another country. The attitude of the male on-duty staff member was completely unacceptable. Travelers, especially seniors, should look for options elsewhere.

La habitación limpia, las Toallas de manos no tanto, y el segundo día no nos dejaron champions y jabón para el baño. Lo demás todo bien

Nunca me ofrecieron los beneficios VIP por parte de la propiedad como la bebida gratis que mencionan al reservar la habitación.