6/10 Normal
Susan D.
20 de may de 2024
Aspectos positivos: Limpieza
Unacceptable No key to access property on arrival
After a delayed flight we arrived in the dark at 8pm only to find no key ! It was cold and raining and we were tired but could not contact anyone easily to get access. After about 40 minutes we were able to talk to someone? Manager? Who suggested we find somewhere else to stay for the night. Eventually we were given another apartment which only had 1 double bed for me and my 2 large adult sons. We had come to Sydney for my nieces wedding the next day and needed a good nights sleep, especially as my son had a role in the ceremony. We did not get a good nights sleep as I was the only one with a bed and my sons slept on the couch and the floor. It was a distressing start to our stay and extremely disappointing. We were given our booked unit the following day and it was clean and comfortable for the remainder of our stay. It really is not acceptable for a 65year old woman and adult men to be inconvenienced so much for a property which is in a lovely area and which we paid a significant rate for. Quite unacceptable
Susan D.
Se alojó 4 noches en mayo de 2024