When I arrived, I had not received any entry instructions. My flight had been several hours delayed, so it was almost 4am. And I was alone with my 3 year old. I called the after hours number and was so thankful to be in contact with a man that could not get the information that we needed, but he did come down to the unit at 4am to make sure that we got in. He also said that he would make sure that someone got with us as soon as the office was open, as we still did not have a door code, and could not go out the door without being locked out. Unfortunately, the room had not been cleaned from the previous renter. The dirty towels were piled in the bathtub, the bed was slept in, hair on the furniture, and the pillowcases were soiled. A cleaning lady did come by around 10am to check in and let us know that she was going to get started as soon as she could. They did clean the room and I appreciated it. Room 104 has hardly any pressure in the shower and no hot water. We took cold showers for 2 days. I could not even wash my hair. We ended up leaving late Saturday night instead of Sunday morning. I paid to change my flight to get me and my 3yr old out of there sooner. I brought the hot water item to the attention of the owner, but he said that there were limited things that he could do as an owner and that he would notify management. So basically we napped there Friday morning and slept there Friday night, but paid for 3 nights with no shower. The location is amazing. The pool is awesome (although we never got any pool towels either!). The beach is the best. The Unit was in good condition overall other than the pointed issues.