Viatges a Sovramonte

Het hotel oogt gedateerd, maar is schoon en het bed is prima. Ook ontbijt was royaal en gevarieerd. Goede prijs-kwaliteitverhouding.

Terrible customer service! We notified the hotel prior to arrival that our flight was delayed and we would arrive quite late. We received no reply. When we arrived at the hotel at 1:30 no one was there and we couldn’t get into the hotel. There were 3 phone numbers taped to the door and only 1 worked. The man who answered didn’t communicate with us and kept demanding our “digamet “. When we asked for clarification he just repeated himself. We were 2 older women who had just slogged our luggage through the streets and stairs with an obviously loud drunk man nearby on the street at 1:30am and he wouldn’t give us the code. When we finally got in-after 45 minutes of arguing!- our room had a dirty bucket on the wet floor and there was long black hair everywhere! Optional breakfast was advised but not available, and other than the maid and another disgruntled couple no one else was there or available to assist us. Bad !!

A Very Pleasant Stay in Milan I really enjoyed my stay at Uptown Palace. The room was comfortable and had everything I needed for a pleasant stay, and the location is very convenient, with the underground just a few minutes’ walk away. I particularly enjoyed the breakfast. The restaurant is on the 13th floor and has glass windows all around, so you get beautiful views across Milan while having breakfast. It was a lovely way to start the day and definitely one of the things I enjoyed most about the hotel. Overall, I had a very nice stay and would definitely choose Uptown Palace again the next time I’m in Milan. A good hotel, convenient location and a really enjoyable breakfast experience.

Bartender Marco was awesome! Would come back just to chat with him again.