Ryokan en Southend-on-Sea

"The hotel is in need of renovation, and change the carpet"

"Always great "

"Our room was lovely and a lot of care had been taken in its decoration. The bathroom was fully tiled with a Mediterranean feel. The hotel is very clean and the staff put in a lot of hard work to keep it so. We had a meal in the restaurant on our first night which was very nice and the bar was open to residents until 10.00 pm. Breakfast was excellent with a variety of choices, I recommend the full English. There is limited free parking on site. All the staff are wonderful and went out of their...

"I have stayed in youth hostels I would rate higher than the Hope Hotel. Shower didn't work, lamp didnt work, toilets didn't flush, music so loud from downstairs till 12.30am that couldn't hear TV and the shower door was rattling. Cabinet was broken and floor was dirty. Asked if could swap rooms and told what did I expect staying in a pub on a Saturday. There were rooms available and the woman was just rude. No sleep, no shower and just crap. The breakfast staff were nice and that the only...