"When we arrived, the lady at the reception was very polite and pleasant. However, in the morning when we were leaving, the staff were quite unfriendly and rude. Later, when we contacted the hotel to explain what had happened, they tried to accuse us of having three people stay in a double room. We were honestly surprised, because it was the hotel that checked the three of us into a room with two beds in the first place, but we chose not to raise this issue at the time."