Santuari de la Mare de Déu de Polsi

Das Personal ist sehr nett und hilfsbereit. Die Zimmer sind alt, aber recht sauber.

The room was very clean, fully equipped, and in a good position to reach the city center by walking. We got two main issues: 1: Communication poor and inefficace. We got a not-working link to complete the check-in. We tried different ways to get in contact with the structure: mail, Whatsapp, telephone. After a long chasing and trials, we got the codes to access the apartment. 2: air conditioning not working in the apartment. We couldn't sleep the full night, as it was 30 degrees and high umidity outside. Nobody to reach out to fix the issue (until the day after). Both problems managed way below the acceptability threshold.

The hotel was amazing in every way: super clean, the staff was always happy to help, the breakfast buffet had great options and delicious food as well! The location was as good as everything else. Very satisfied and happy to have stayed there! We will definitely be back!