6/10, Acceptable
Jeff
Viatge en parella
22 d’oct. de 2025
Què li ha agradat: Neteja, personal i servei i comoditats
The hotel is perfectly located. We encountered a number of 'first world' issues that you shouldn't have to deal with for this level/class of a hotel. Firstly, the headboard was poorly assembled and sqeaked with EVERY movement. After a horrible night sleep we told the front desk, who later informed us the headboard was assembled without hardware. After it was fixed, the subsequent nights were'nt much better because for some reason, the sheets did not cover/reach the foot of the bed. So our ankles and calves were grated on like sandpaper. Finally I was able to find our housekeeper and beg her to pull the sheets down of the corner of the foot of the bed. The restaraunt was under staffed at breakfast, and as such the waiter had a bit of an attitude. Later on the day while in the lobby I overheard two ladies complaining about his rudeness, so it wasn't just us that noticed. Kind of a crappy way to start the day at a resort. Especially after a few days of bad sleep. The thermostat in our room never reached temperature so the room was cool, not cold, but borderline intolerable after we'd shower (heat and humidity). The shower door wouldn't fully close. One of the two hottubs didn't work half the time, well, it worked too well as it would scald anyone who tried it. An event organizer who was there told us they experienced the same problem, with the same hot tub, months earlier and complained...apparently to no avail. Will visit Santa Fe again, prob not Eldorado.
Jeff
Estada de 4 nits (set. 2025)
