Look, it's an OK Hotel and a lovely location but the services is awful and I don't expect to pay this nightly price and get terrible service. We waiting 20 mins at the pool for service then decided to leave, came back an hour later and tried again, only to have to walk to the bar for service. Food is awful and lacks any flavour. Cocktails are actually OK though. Our room had a rip in the sheets, and there was a noise that started every 5 mins for 20 seconds (we unplugged everything and it didn't go away)... we asked to move rooms and they said it would be 'difficult'... the next sleepless night, I had to march down to reception at an ungodly hour to demand another room so we could actually sleep... they eventually moved us two doors down (so why not move us before if the room was empty???)... The manager and I were then using whatsapp to communicate where I was told that she had done all she could but the reception staff who are responsible for the room allocations needed to sort it... not what I expect as a guest as what is supposed to be a real nice hotel. Other guests were also complaining over breakfast.... I would suggest booking OKU instead if you want a lovely time on vacation.
