Viatges Província de Santa Cruz

Omg what a dump! On the surface it's good, but once you get to the room 😱 Our first "suite" on the upper floor smelled of poop. Had a hot tub coz we paid extra. Bathroom door stops halfway coz the toilet is right there! No hand towel bar or hook, no hook on the dilapidated door. Bed was ancient. The decor was ghastly from the 1960s. When we tried to fill the hot tub, it kept draining. The jerk receptionist checked and found the stopper wasn't there. No instructions given even when we asked. He went and got a drain plug. Used toilet and flushed it. After that all hell broke loose. Jets on the hot tub got violent. Tried closing the taps but didn't work, until water soaked the carpet and the bed. Jerk receptionist turned it off and said, "whether it's my fault or yours I'm sorry". Are you kidding me? He moved us downstairs to another suite but we didn't use the tub. This is worse in terms of decor, if you can call it that. Furniture is scratched and probably picked up from a yard sale. Curtains don't overlap. No view in room. No exhaust fan in the bathroom, no window in the bathroom. Didn't use the duvet coz it looked so gross. The fridge noise kept us up all night. We could hear the hot tub in the next room all night and it sounded like our own tub was being filled with water. Really loud and kept us up. The only good thing about that place - Luz at reception. She was lovely. She deserves a better hotel to work for.

El hotel tiene una vista espectacular al lago, todo el personal súper amable, instalaciones agradables, todo tal cual las fotografías. Regresaría sin dudarlo. Lo único es que, queriamos caminar al centro desde el hotel y la infraestructura del exterior no lo permite.

Hotel incrível! Começando pelo checkin que conseguimos antecipar, o quarto já estava pronto e extremamente cheiroso e limpo. O quarto tem um tamanho muito bom, cama muito confortável e banheiro con banheira e piso aquecido, achei isso muito bom! O café da manhã também muito bom, e pra mim o ponto alto é a gatinha e os cachorrinhos que tem no hotel… São muito fofos e queridos (e bem cuidados) Também jantamos no hotel, comida deliciosa e preço super justo. A decoração do hotel é linda e super aconchegante. O hotel é um pouco afastado da cidade, mas eles possuem o transfer gratuito em 3 horários, o que ajuda muito! As meninas da recepção e também da cozinha são muito atenciosas e cordiais. Pra finalizar também conseguir estender um pouco o checkout em cortesia. Voltaria com certeza, adorei tudo! 10/10

Great stop in Patagonia with a short 15 minute walk to town!