Stayed here for a week. Realize that you are likely going to the Galapagos for not for the resort experience but for the outdoor activities and wild life. There was a some culture shock for a day or so. The 2nd floor accommodation was v nice and spacious. Rooms will be as high as the 4th floor, accessible by stairs. Rooms had multiple beds.
This hotel, like many hotels on the island are like a nice oasis in the middle of local residential neighborhoods which look pretty poor and primitive by USA standards. Our initial reaction to the neighborhood was concern but after spending a week there we realized the island is very safe. We regularly walked to and from the hotel in the evening and had no problems. Everyone was friendly. Just watch out for the taxis. Cars have the right of way, not people. The town center is about a 15-20 min walk down these neighborhoods. There is a small bakery around the corner where we picked up some bread and cookies.
Breakfast was very good, fruit, egg, toast cheese, ham and local fruit juice. The staff was very helpful despite their limited English. Had to use google translator a few times. English speakers are not as common in the Galapagos but we managed just fine. Slow WIFI is available.
The hotel tries hard to provide nice accommodations for USA and European travelers. Hotel condition- very good.
If you feel you want or need a more "resort" experience, look on Charles Darwin Rd.
Would definitely have no problems staying again.