6/10 Normal
Stephanie R., Dallas United States
20 de nov de 2022
Aspectos positivos: Limpieza
Beautiful property but significant construction directly above our unit
Pu’u Poa 114 was exactly as pictured and is a beautiful layout and unit. All of the finish out is fantastic. There are a total of four couches/sitting areas inside, and they are all very comfortable. The bed in the primary bedroom was a little soft, and the bed pillows were quite high and stiff, but we still slept well. The air conditioning worked very well, and the view is pretty. Unfortunately, there was significant construction directly above our unit going on, and during the day, we heard a lot of hammering/drilling from 8-4. We were also not permitted to enjoy our private yard and view outside from the hours of 8am - 4pm (signs were posted as such). We called the property management company, and after the second phone call, Chris, the owner of the management company called us and took great care of us. We were moved to another unit in Pu’u Poa, which was nice. Not nearly as beautifully decorated or large, but it did have a beautiful view of Bali Hai and the ocean. We were comped one full night at the Pu’u Pao unit price and refunded the difference between the new unit’s nightly rate for our remaining nights. We were so impressed with how our situation was handled, we’ll seek opportunities to stay at other properties managed by the same company. Chris provided the gold-star of customer service, and while moving units during our stay was not planned, it helped make our trip a beautiful one. I’d just inquire about construction prior to booking this unit if visiting Pu’u Poa in the coming months (Nov 2022-Feb 2023).
Stephanie R.
Se alojó 8 noches en noviembre de 2022