Plaz

Good hotel just not the best location

Very Disappointing — Definitely Not a Four-Star Hotel When I booked this hotel through Expedia, it was highly recommended and showed a 96% recommendation rate. Unfortunately, my experience was far below what I expected. One of the biggest problems was the way the hotel was advertised on Expedia. There were two separate booking options: one said “Room Only” and another said “Including Breakfast.” The “Room Only” option did not clearly state that breakfast was NOT included. I chose that option because I thought it was simply another rate for the same room. The main reason I chose this hotel was because of the excellent reviews I had read about the breakfast. When we checked in, the staff told me that breakfast was not included. I initially thought this was a mistake. They explained that I had selected “Room Only.” I told them that this terminology was misleading and that it should clearly say “Breakfast Not Included.” I even asked, “What does ‘Room Only’ mean — that there is no furniture in the room?” I felt genuinely cheated and insulted by the way this was presented. My wife did not want to move to another hotel, although I was ready to leave and find somewhere else. What made the situation even more frustrating was that two days before we checked out, the hotel offered us free breakfast. By that point, however, we were already so offended and disappointed by the entire situation that we declined the offer. If the hotel had handled the matter properly when we first arriv