2/10 Horrible
MARÍA
Viaje en familia
19 de ene de 2025
Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
I reserved 2 rooms for one night at this hotel. Despite the check-in time being at 4 PM and check-out at 12 PM, I checked in at 8 PM and checked out at 10 AM. Unfortunately, my experience was disappointing from start to finish.
When I arrived, I discovered that one of the rooms I had reserved—a room with two beds—was not available. Instead, I was told there was only a room with a king bed. This was frustrating, as it did not meet my needs or expectations.
Additionally, the condition of the room was unacceptable. The furniture was visibly deteriorated, with the nightstands and artwork on the walls completely out of place. It was clear that no attention was given to these details, making the room feel poorly maintained.
To make matters worse, there was no valet parking available when I arrived, and the garage was full. I had to drive around to find parking elsewhere, which was both inconvenient and time-consuming.
Finally, this morning when we checked out, we requested that the hotel store our luggage. Francisco assisted us, but when we told him we would pick up the bags around 5 PM, he became visibly annoyed and spoke to us in a rude and unprofessional manner. This treatment was completely uncalled for, especially since my family and I were respectful at all times.
I am so dissatisfied with the service that I decided to leave immediately after breakfast and will only return to pick up my luggage. I will not stay at this hotel again.
MARÍA
Se alojó 1 noche en enero de 2025