4/10 Mediocre
Vance
Viaje en pareja
23 de jun de 2025
Aspectos negativos: Personal y servicios
Honestly, I never leave reviews for hotels, but my stay at the Riversuites at the battery were not perfect from the start. I arrived at 3:30pm (check in is at 4pm) went up to the front desk and gave them my info and they said it wouldn’t be ready for 30-40 minutes. Okay! No problem went and sat in my car for a little longer went in at 4pm, still was not ready, I was a little frustrated,
so we decide to sit and wait in the lobby, couple minutes pass by and 3 groups come in and check in, the first group was told that their room wasn’t ready yet either and they said there was a wedding party so they had a lot more of rooms they needed to clean. Now they didn’t tell me that when I went to try and check in. While we were still sitting there 30 minutes later waiting… they finally looked over and said that they did not forget about us. We finally went up and checked in they told us the floors would be wet from mopping and to be careful. Floors did not look mopped and smelled like straight up bleach in the room.
Hotel room was very nice and very clean, sheets and towels wise we were impressed, we were on the fourth floor and unfortunately above us on the 5th floor there is a basketball court so we heard people dribbling basketballs above us in the bedroom. Parking is terrible had to park all the way at the casino and walk in the dark to get to the hotel. At 6am the emergency alarm went off and we all had to evacuate the hotel…. Thats all I can type sadly. Just beware of this hotel!!
Vance
Se alojó 1 noche en junio de 2025