2/10 Horrible
Wei
Viaje en pareja
2 de jun de 2025
Aspectos negativos: Limpieza, servicios y instalaciones y estado del alojamiento
I booked 4 nights on this two bedroom flat for my birthday trip. the first 2 nights were absolutely nightmare totally ruined by the place condition: upon on the arrival the wasted water came out from the kitchen sink, very disgusting. on the second day problem was getting worse - wasted water bursted onto the kitchen work top and entrance floor, half of the sink filled with thick wasted sh*t like mud, disgusting sh*t smell full of the whole place! we also exhusted with all communication with the hotel staff too as slow responding and didn't give a true help at all! it's been one week now since we were back but we are still waiting hotel manager's reply on the investigation result and compensation plan. the sink problem hasn't been properly fixed as bad smell still came from the drainage on the day we departed. we also had access problem, wifi connection problem in this flat, a terriable experience with this place, Expedia wasn't helpful on supporting customer's claim too! i sent photos and video to the host to show how terrible the situation was, unfortunately seems the host didn't put the importance of health and safety to their guests. very bad luck to book the stay with this place, my birthday trip was totally ruined!
Wei
Se alojó 4 noches en mayo de 2025