6/10 Normal
Susan S.
18 de ago de 2022
Aspectos negativos: Limpieza
Beautiful House-Dishwasher not working-Unresponsive management company
The location was excellent for us. One third of the kitchen floor was covered with water from the dishwasher when we arrived. We cleaned it up, called the property management company and were told not to use the dishwasher and that someone would come out to fix it. No one ever came to fix it even after several calls to the property management company. Someone did come to provide more paper towels, toilet paper and garbage bags as there were no garbage bags and very little toilet paper or paper towels. I was very clear on each call to the management company (VACASA) that I needed to be contacted on my cell phone number and had them repeated it to be sure it was accurate. When we arrived home there was a message left on our home phone. Also an email from a handyman arrived a week later saying he could come out on Friday to fix the dishwasher. Our checkout date was the previous Monday.
I have called VACASA 3 times since being home hoping that they would do something to make up for the issue before giving a poor review. Each time I have been told someone would get back to me by phone or email within a day or two but have never heard from them. It's been very frustrating.
All that being said, the rest of the house was beautiful and with no issues that need to be addressed or a new management company, I would recommend the house.
Susan S.
Se alojó 4 noches en julio de 2022