4/10, Deficient
Michael Gerard, Smock
Viatge en família
29 de jul. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I paid an extra $1800 on top of booking price of package deal to get 3 bedroom cottage with a pool and jacuzzi. Upon arrival we didn't receive the cottage that was listed with the pool and jacuzzi that we paid an extra $1800 for my Mother's 60th birthday celebration. Expedia and Margaritaville both said there wasn't nothing they could do about it. They said they had no cottages left with a pool.They blaimed each other. Expedia said they only sale the property that Margaritaville lists and they can't help if there are errors in room details or pictures. Margaritaville said expedia didn't specify it was a cottage that included a pool and jacuzzi. It is crazy that they list all the different cottages and prices and what they include when you are booking so I don't understand how neither one of them think they are responsible and play the blaim game. Maybe they do this on purpose to make extra money. After days and hours of fighting with them both over the phone and speaking to multiple people from expedia and Margaritaville. We couldn't just leave and stay somewhere else because the room was nonrefundable and I would of lost more money and had no where to stay over a 4th of July week. Expedia agreed to refund $250 and Margaritaville agreed to refund $200 so we were still out of money. Would not recommend booking with expedia or staying at Margaritaville Cottages.
Michael Gerard
Estada de 7 nits (juny 2025)
