Monument a Santa Joaquima de Vedruna

The accommodations were clean, the check in was smooth, and our specific room had a kitchenette with utensils and large fridge. German (Herman) and Jose were outstanding. They are quick to answer questions via WhatsApp or in the lobby. The best part of our stay is the location! A 10 minute walk to Alcazar and the Cathedral, and the “waffle” looking structure. Lots of restaurants downstairs. And Carrefour a few steps away. The suites5 was perfect for our stay in Seville!

Chambre spacieuse et propre. Personnel efficace. Petit déjeuner a revoir. Calme le soir.

The property itself is beautiful and has a lot of potential, but the overall experience fell short of what I would expect from a traditional resort. It feels less like a conventional resort and more like renting someone else’s vacation property, with a timeshare-like atmosphere. Check-in was somewhat cumbersome, and getting around the property and accessing the various amenities was unnecessarily complicated. The shuttle system requires reservations for each trip, which made getting from one area to another feel inconvenient rather than relaxing. Unfortunately, the service was another area that could use significant improvement. The front desk staff we encountered came across as discourteous and seemed bothered when we had questions. The resort also partners with an outside company to manage several of the restaurants and the pool, and our experience with the pool staff—particularly the servers—was disappointing. Service felt slow and unmotivated, which took away from what should have been a relaxing pool experience. Overall, the property is attractive, but the service, logistics, and overall resort experience did not live up to our expectations. We expected more and ultimately felt that the property did not deliver the level of service or convenience we anticipated.