Unfortunately, we should have skipped this vacation and just stayed home. Loren was easy to work with to book the resort, but the day prior to leaving, I visited the VRBO site and it should our condo rented on different days (wed-wed) instead of Sun - Sat. Tried to contact her by phone and text to confirm our reservation before the 7 hour trip. I never received a response. We ended up being ok though. First impression of the condo was that it was beautifully decorated with plenty of room for me and my two teenage boys. There were TV's in all rooms and any kitchen tool you could possibly think of. Then after 2 nights of sleep, both boys said that their back hurt and they could no longer sleep in those beds. My son said the springs were popping up in his back. I went and layed in the bed for 10 minutes to confirm this was true. They spent the remainder of the days sleeping on the couches. So, unfortunately, my 2 BR condo turned into a 1 BR. There is also an issue with the water going from warm to scalding hot in a matter of seconds. My son and I found out the hard way. There are 3 remotes for the tv's, but only one has instructions. Good luck if you mess it up after 7pm because the staff leaves at that time and is only available for emergencies. The Tops'l resort......These things except for the beds, were relatively minor compared to the constant construction going on in the unit next door every day. It sounded like someone drilling and sawing through our wall. Tops'l said they could do nothing about it because it was a privately owned unit. We went to the main pool to get away from the noise where we found they were jack hammering to try to extend the patio area. Unfortunately, the purple flag was flying at the beach all week and covered in jellyfish. Just pass on the delivery or restaurants at the resort....they were either to busy to take your call or closed for a private event. I will say though that the staff itself was friendly, the gym was adequate for working out, and it was easy to just charge services or drinks to your room. This good be a good place to visit if the beds were replaced and there wasn't any construction going on. This just didn't work out for us!