2/10
We were really disappointed with this property, firstly there are no instructions how to get to the villa and it isn’t easy to find. When you get there the only way to the villa is up and down 87 uneven stairs, this is not advertised.
The villa is in need of a lot of maintenance, the electrics are dangerous with cables hanging out of the switchboard, the showers are rusty and broken Hot tub was filthy and after we cleaned it found out it didn’t work. The hot water tank exploded whist we were there and caused a flood. The kitchen is woefully under equipped, not enough crockery, glasses or cutlery. The sandwich toaster caught fire. Various other bits weren’t great handles falling off, curtains not big enough for windows and smoke alarms removed as batteries had died.
Royal Heights resort is very disappointing I’m sure when it was built it was very nice but has fallen into disrepair, some roads are collapsing, pools were closed, restaurant closed and the private beach is just depressing.
On the positive the view is amazing and pool was lovely. If you angle the camera right you can get some good instagram photos.
Have tried to address issues with the company but they are not interested.
Daniel H.
Estada de 7 nits (oct. 2024)