2/10, Horrible
Sintia A.
6 d’ag. de 2025
Què no li ha agradat: Neteja
Close to Beach But Disappointed Stay
We arrived late close to midnight tired and ready to go to bed. The checking process was a mess. The code for the room door didn’t work. I called they gave me incorrect codes. 45 mins later we are in using an alternative lock box that had a physical key. The keyless entry never worked during our entire stay!The unit was fairly clean. The comforter and blankets were not warm enough and alternatives were not provided. Next morning I woke up with water on the ground that came from unit next door. My personal belongings I left in the floor got wet. I was concerned what type of water that was (sewer). It was disgusting. The last night before checking out to catch a flight a 6am, we needed to be up by 3:30- went to sleep by 10:30 and at 11pm a fire alarm so loud that hurt our ears was triggered. We had to leave the premises until it got solved. We talked to other guess staying there and they said same thing happened two days prior. Management took about an hour to resolve it after fire department showed up. It was a mess!Worst stay I’ve ever been. Don’t be fooled by the closeness to the beach. Disappointed and when raised my concerns to management they offer no compensation to our troubles- only a late checkout of 12 pm (no good to us).
Sintia A.
Estada de 3 nits (ag. 2025)