2/10, Horrible
Tania
Viatge en família
4 de gen. de 2026
Què no li ha agradat: Neteja, estat de l’allotjament i instal·lacions
It was very bad, I usually never write reviews , but this time I decided to because it was that bad.
We have stayed at this hotel last year and it went well, room, amenities, staff, in general a good stay. BUT this year, we were assigned room 1504 and let me tell you this was no 5 star nor like the pictures…
The carpets were filthy dirty, the dining tables were fabric and were not grey beige they were dirty with stains . The room smelled very bad, there was no safe to put our personal things. The dryer door had no handle, the patio door didn’t lock, and to top it off the dishwasher didn’t work.
So when I called front desk, I was told had to speak with the property owner, since we booked with Expedia, so once we got a hold of him, (property manager) he told me that they knew about the safe that it was broke and were getting a new one but not in time for our stay, the dishwasher he knew about and lied to me telling me the garage disposal didn’t work and they tried to fix it before our stay but didn’t work and never thought of mentioning the dishwasher. We were a family of 6 so imagine not having a dishwasher. Honestly they knew about everything and nothing was done . After contacting Expedia, then they sent someone to fix at least the dishwasher. But nothing else. It will definitely be the last time we stay at this hotel. We travel to Florida twice a year but first time we experience this. honestly don’t know how we stayed in this room, it was disgustingly dirty .
Tania
Estada de 7 nits (des. 2025)
