2/10, Horrible
Merryl
Viatge en parella
10 de des. de 2025
Què li ha agradat: Neteja
Què no li ha agradat: Comoditats
AVOID THIS HOTEL AT ALL COSTS
We stayed for one night en route to France. We were given a basement room which was small but adequate for 1 night only. It was clean but had a slight smell in the shower room. During the night this smell (like raw sewage) became unbearable and at 3am we reported this at reception. The person at reception came to the room and agreed that it was a dreadful smell. He tried to help by offering to clean the en suite which we declined as it was already very clean and the fault was that it was clearly coming back through the extract ventilation system. ( I am a retired Architect and have had experience of this before). We were offered another room, a single room, where we could escape the smell but could not sleep, as it only had one small single bed. We are in our seventies. We left at 6am by which time the same smell was occurring in this second room.
He said he had fully reported the situation to the hotel manager, who was coming in later that day. I ask if we could have a full refund. He said that the hotel manager would contact me later. Surprise, surprise no communication forthcoming despite my e-mailing him the same morning and a later follow up. Apart from the man on reception, who tried his best, the other staff who tried to help on other matters also had limited authority to assist us. The hotel owner/s appear to set customer comfort at a very low bar.
Merryl
Estada d’1 nit (des. 2025)
