6/10, Acceptable
Deepak
14 de juny de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Strong words, but well-earned.
The location of this hotel is great—no surprise there. But operationally, it needs serious improvement.
I had two back-to-back reservations (June 10–12 and 12–14), which I flagged at check-in. I was told I could stay in the same room—great. But I was assigned an accessible room with a shower that had a permanent chair and no space to stand. Clearly, the bathroom could have been better designed, but attention to detail isn’t their strength.
I asked for a room change—denied. Disappointing for a Platinum member who stays 50–70 nights a year at Marriott. Then I found a clogged toilet. I called housekeeping, was assured it would be fixed, went to dinner, and returned to find nothing done. I was told they came but didn’t enter because I wasn’t there—no one asked if they could enter in my absence.
To add to the confusion, I got calls and a door knock on the 12th asking when I planned to check out—despite my continuing reservation. When I wanted to change rooms, they said no; now they wanted me to move? Meanwhile, I kept getting messages to get the toilet repaired—which had already happened.
Is this hospitality, or a dark comedy?
Deepak
Estada de 2 nits (juny 2025)